Refund and Return Policy
At Animal Shelter Near Me (animalsheltersnearme.com), our mission is to ensure every pet finds a healthy, loving, and permanent “forever home.” We understand that the transition period for a new pet is critical. To support our community of adopters across the USA, Australia, United Kingdom, we have established the following professional guidelines regarding refunds, returns, and pet health guarantees.
1. 12-Week Health Guarantee & Pet Refunds
The well-being of our animals is our primary concern. Animal Shelter Near Me provides a full refund of the adoption fee only if the pet is diagnosed with a significant health issue by a licensed veterinarian within twelve (12) weeks of the adoption date. In the event of a health-related return, adopters have the following options:
A Full Refund: Of the initial adoption fee. Refund and Return Policy
Pet Exchange: Adopters may choose to welcome a different pet into their home. This policy applies across all categories, including puppies, kittens, and reptiles, subject to current availability in our network.
2. Refund and Return Policy of Pet Accessories
We strive for 100% satisfaction with the supplies provided to help your pet settle in.
Eligibility: All pet accessories (crates, bedding, leashes, etc.) may be returned if they are in new or lightly used condition.
Timeline: Returns must be initiated within 15 working days of receipt.
Shipping Responsibility: The client is responsible for all shipping costs associated with the return of physical accessories.
3. Pet Return & Exchange Logistics
If a pet must be returned or exchanged under our 12-week health guarantee, the following logistics apply to ensure the animal’s safety:
Return Shipping: The cost of shipping the pet back to our facility or a designated local partner is the sole responsibility of the adopter. Refund and Return Policy
New Pet Shipping: To demonstrate our commitment to your adoption journey, Animal Shelter Near Me will cover 100% of the shipping costs for the replacement pet being sent to your home.
Safety Protocols: All returned animals must be transported via USDA-approved pet travel services to ensure their comfort and health during transit.
4. Post-Adoption Support & Transition Services
We do not believe our responsibility ends when the paperwork is signed. To ensure a successful integration into your family, Animal Shelter Near Me provides:
24/7 Adopter Support: Our team of behavioral experts and veterinary consultants is available around the clock to answer questions regarding diet, training, or health. Refund and Return Policy
Monthly Transition Visits: For the first three months following an adoption, we provide scheduled monthly check-ins (virtual or in-person where available) to assist with the pet’s transition and offer professional guidance to the new owners.
5. How to Initiate a Refund and Return Policy
To begin a return or refund claim, please contact our Adoption Success Team at info@animalssheltersnearme.com with your adoption ID and a copy of the veterinary diagnostic report (for health-related claims).